Environment, Food & Climate Resilience

Digital identity is increasingly common for people to access public services, financial systems and everyday digital interactions. It is often linked to quicker processes, greater convenience and more efficient service delivery. At the same time, everyday experiences with digital identity can differ. While many interactions go smoothly, some users encounter issues such as authentication problems or difficulty recovering access. These moments may not always show up in headline results, but they influence how people perceive digital systems over time. The Iceberg of Everyday Digital Identity looks at how both visible benefits and less apparent experiences shape trust and long-term usability. Some users can resolve problems quickly, while others may encounter repeated barriers that affect their engagement with digital services. Paying attention to these daily experiences can help support digital identity systems that stay practical, inclusive and reliable for everyone.