Digital Transformation

Malaysia’s critical sectors are increasingly digitalised and dependent on global digital infrastructure, vulnerable to shocks and crises beyond our borders.

Malaysia’s night market ecosystem faces persistent vulnerabilities, with low social protection uptake, rising economic pressures, and shifting consumer trends.

Digital empowerment can help Malaysia’s micro and small enterprises (MSMEs) move from survival to sustainable growth. The paper analyses adoption gaps, productivity constraints, and structural barriers, while assessing how digital tools and supportive policies enable scaling, improve competitiveness, and strengthen long-term economic resilience across the sector effectively overall.

Digital identity is increasingly common for people to access public services, financial systems and everyday digital interactions. It is often linked to quicker processes, greater convenience and more efficient service delivery. At the same time, everyday experiences with digital identity can differ. While many interactions go smoothly, some users encounter issues such as authentication problems or difficulty recovering access. These moments may not always show up in headline results, but they influence how people perceive digital systems over time. The Iceberg of Everyday Digital Identity looks at how both visible benefits and less apparent experiences shape trust and long-term usability. Some users can resolve problems quickly, while others may encounter repeated barriers that affect their engagement with digital services. Paying attention to these daily experiences can help support digital identity systems that stay practical, inclusive and reliable for everyone.