Reliability matters more than ever

Public transport in Greater Kuala Lumpur often works well enough to use, but is fragile enough to be set aside. For many commuters, it’s not just about how many rail lines are built or how modern the system looks. It’s about whether the journey is reliable, predictable, and comfortable enough. Our researcher, Gregory Ho Wai Son, explains that many commuters value public transport because it reduces stress and frees up time to rest, read, or work. These benefits make public transport use desirable in everyday life. But these benefits depend on smooth, uninterrupted service. Small disruptions can accumulate, or a single serious issue can tip the balance. Delays, unclear information, or uncomfortable waiting conditions can quickly outweigh the benefits, making driving feel like the safer fallback. The discussion shows why reliability and everyday user experience matter alongside physical infrastructure. Catch the full discussion on Astro AWANI here: https://youtu.be/hh7XiG7Xhfk?si=W_8_gpLeH98QcDsz #KhazanahResearchInstitute #KRI #AdvancingMalaysia #PublicTransport #TransportReliability #GKLMOB